Seeing Through The Mobile Hype

shinythingYou know how easy it is to get caught up with media hype – I mean, if the media is anything to go by, every single person in the world has an iPhone, don’t they?

Actually, no they don’t.

The problem with shiny new technologies like the iPhone is that although they get masses of media time, the reality is they are only owned by a small group of people. If you are a marketer, and you are thinking that in order to capture a mobile market you simply have to be developing an iPhone app, you might like spend a bit of time doing some research into how extensive your market is, and whether you will get out of it enough to justify what you will need to put in.

A recent article in NMA suggests that in fact, if you were looking at a 25-34 year old male audience (i.e. disposable income…) you may end up disappointed if you believe the media hype and assume that most of them have an iPhone (or any other shiny new gadget for that matter). The reality is that only about 96,000 men will fall into your iPhone user category. That isn’t a particularly big number. And it seems to belie the amount of media time the iPhone receives.

It is really easy to get caught in by the hype. I constantly teach people that they should be cautious of the latest new things or the most recently launched social media site when they are planning their online marketing strategy. That is not to say they aren’t good or they don’t have the potential to become huge. What I am saying is that when you have limited time and resources, you need to be quite strategic in what you engage in. In laymen’s terms that means you need to choose those sites or products which command the greatest relevant audience, and ignore the rest until such time that they can offer you an equivalent audience.

It is fairly obvious, but the news media is trying to get you to take notice. To do that, they will talk about the most exciting, sensational, shiny new thing as if it was universally owned. You could easily be forgiven for believing that if you don’t have an iPhone, you must be the only person in the entire world. Not so. By all means, if what you want is to reach a maximum of 96,000 people in your target audience (remember, you may only get a 1% conversion rate from those people), then focus your attention on the iPhone. If not, then do your research, watch what is going on outside of the news media as much as inside, and make your decisions based on your own data, not on what they are trying to tell you.

Oh, and no, I don’t have an iPhone in case you were wondering.

Thank you to wookiesnort for the image

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  • @newmediasunny
    Great post which I totally agree with and supports your response to my post

    http://technology.inc.com/telecom/articles/2009...
  • @newmediasunny
    Some relevant points in this article. I agree the iphone does get a lot of media noise in relation to the amount of handsets sold. Companies should definitely have a mobile web/sms shortcode strategy to compliment smartphone based apps (such as Shazam which can be accessed from a text shortcode, iphone app, android app etc.) However many reports from the likes of Admob have shown that iphone users are the heaviest mobile internet users, application users etc. so all though they are small in number relative to the rest of the market, they are the most mobile intensive users (excluding calls and texts) and as they also tend to like showing and sharing the latest thing their phone can do. They are also the most heavy facebook and twitter users from their phone as social media becomes increasingly mobile (eg loopt, foursquare etc.) Therefore by targeting this group it can be very beneficial as a seeding strategy.
    The iphone is going to become very mainstream once it is released on Vodafone (January) and Orange (before XMAS) soon. Once the iphone exclusivity deal ended in France with Orange it went from a 15% to 40% market share.
    Also, smart phones will in the next year or two will not longer be for a niche, early adopter crowd but widely adopted by the general public. The Mobile market (not handsets but accessing services and mobile web) is going to be huge and is about to hit fast growth just as the internet did a few years ago. Hence the reason the likes of Google (building adsense for mobiles), PayPal etc. are scrambling to get into the market. For example, 2 million people in the U.K now use mobile banking services on their phone up a 100% from last year. AQA 63336 received 4 million texts last year.
    Therefore its is crucial that companies jump on this so called bandwagon as soon as possible to understand and learn from it, otherwise they will be caught out as did many companies who did not adapt to the rise of the internet.
  • Thank you for your detailed an insightful comment. I agree with you that mobile is the way of the future, and I am also aware of the marketing machine that Apple commands which ensures it's products become the norm. But I wouldn't completely rule out the competition. I am an Android user and I have loved the phone and the operating system from the moment I got it. I have tried the iPhones owned by people in the office and they just don't work for me.

    I think overall, any business which wants to remain competitive needs to understand how their customers are accessing information, and they need to be prepared for changes. But they shouldn't simply do something because it is in the news. They should do it because it is strategically appropriate for their business, their market and their future. That may indeed be an iPhone app. But it may also be something else.
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